What Does Fixed Monthly Pricing Include?
Every plan is priced at a single flat monthly rate covering all scheduled maintenance tasks. No hourly fees, no per-update charges and no add-on costs for malware removal or SSL renewal.
Website Maintenance for Australian Businesses.
WebMaintenance.com.au delivers weekly CMS updates, daily off-site backups and 5-minute uptime monitoring for WordPress, Shopify and custom-built sites across Australia.
WebMaintenance.com.au is an Australian-registered website maintenance service with 26+ years of web industry experience. The service covers over 200 active sites across Australia, with local support available Monday to Friday, 9 AM to 5 PM AEST.
43%
of all websites run WordPress, according to W3Techs, 2024
200+
Australian sites under active maintenance
24hr
from sign-up to full site protection
Our story
Why Was WebMaintenance Built?
WordPress powers 43% of all websites, yet reliable local site maintenance for Australian SMEs was difficult to find. Two types of providers dominated the market, neither suited to SME requirements.
The gap we filled
No Australian provider offered monthly site care at a fixed price with a local support team and a documented response SLA. WebMaintenance delivers that service, with a 4-hour emergency SLA, no lock-in contract and a Sydney-based support team.
Month-to-month plans. Cancel with 30 days written notice.
What drives us
What Principles Guide the WebMaintenance Service?
Who Handles Support Requests?
Support is handled by the Sydney-based WebMaintenance team, available Monday to Friday, 9 AM to 5 PM AEST. Emergency response SLA is 4 business hours. No offshore routing, no ticket queues with unknown hold times.
Does the Plan Require a Hosting Migration?
No migration is required. WebMaintenance operates on the client's existing server, whether shared, VPS, managed WordPress or cloud hosting. The service is host-agnostic across all major Australian and international hosting providers.
What Infrastructure Protects Client Sites?
Each site is protected by triple-layer cloud backups with 90-day retention, staging environments for visual regression testing before updates go live, weekly malware scans and a web application firewall configuration review each month.
Platform coverage
What CMS Platforms Does WebMaintenance Support?
WebMaintenance covers WordPress, Shopify and custom-built CMS platforms. The scope of maintenance tasks varies by platform as detailed below.
What Does WordPress Maintenance Include?
- Weekly WordPress core, plugin and theme version updates
- Pre-update compatibility check on staging environment
- Daily off-site backup with 90-day retention and one-click restore
- Weekly malware scan and brute-force login protection
- SSL certificate monitoring and annual renewal management
- 5-minute uptime monitoring with SMS and email alerts
- Monthly Core Web Vitals and page speed report
- WooCommerce extension version management (where active)
What Does Shopify Maintenance Include?
- Monthly Shopify app version audit and compatibility review
- Theme code backup before any modification
- 5-minute uptime monitoring with alert notification
- Monthly page speed and Core Web Vitals check
- SSL certificate status verification
- Broken link and redirect audit quarterly
What Does Custom CMS Maintenance Include?
- Daily off-site snapshot to cloud storage with 90-day retention
- 5-minute uptime monitoring with SMS and email alerts
- Monthly server security patch review and application
- SSL certificate renewal management
- Monthly page load time and server response check
- Quarterly dependency audit for frameworks and libraries
What Platforms Do We Support for Australian Businesses?
We support a wide range of platforms and CMS. Here are the major platforms we support for website maintenance.
WordPress
Our expert team keeps WordPress sites up-to-date with core, plugin and theme updates plus troubleshooting.
E-commerce support
WooCommerce handles custom Australian stores; Shopify delivers hosted scalability with our troubleshooting for seamless sales.
BigCommerce
Our team optimises BigCommerce for mid-sized Aussie businesses with up-to-date apps and troubleshooting to boost conversions.
Magento
Expert troubleshooting maintains Magento's enterprise power, keeping complex sites secure and up-to-date for high-traffic Australian e-stores.
🛠️
Custom website
Our team troubleshoots bespoke sites, ensuring up-to-date code and peak performance tailored to Australian needs.
Squarespace
Keeps Squarespace designs modern with our expert updates and troubleshooting for intuitive, user-friendly Australian business sites.
Wix
Our team handles Wix troubleshooting and up-to-date features for quick, drag-and-drop sites suited to Aussie small businesses.
Drupal
Expert team delivers Drupal maintenance, troubleshooting complex builds to keep enterprise sites secure and up-to-date.
Plan inclusions
What Website Maintenance Plans Are Available?
Two published plans cover 90% of clients. Anything bigger gets a custom quote. All plans are month-to-month with no lock-in contract.
Care Essential
$249
/mo + GST
For businesses that need reliable website maintenance without regular content changes.
- WordPress core, plugin & theme updates
- Daily backups with 90-day retention
- 24/7 uptime monitoring
- Daily malware scanning
- Firewall & brute force protection
- SSL monitoring & renewals
- Monthly activity report
- Australian phone support
- Ticketed support with SLA
- Hosting coordination
Most popular
Care Growth
$399
/mo + GST
For businesses that need ongoing maintenance plus regular website updates each month.
Everything in Care Essential, plus:
- 2 hours of service time per month
- Minor website updates
- Quarterly strategy call
- Priority ticket handling
Custom Plans
Custom
quote
For websites that need broader support, more service time, eCommerce support, or more complex ongoing requirements.
- 4–8+ hours of monthly service time
- eCommerce support
- Performance optimisation
- Staging environment
- Monthly strategy calls
- After-hours emergency support
- Dedicated account manager
- Multi-site management
All prices are in AUD and exclude GST. Month-to-month plans. Cancel with 30 days written notice.
Getting started
How Does the Onboarding Process Work?
Onboarding completes within 24 hours of plan activation and follows five steps.
-
01
Submit the enquiry form or call 1300 799 858.
A team member contacts you within 4 business hours to confirm plan selection and site details.
-
02
Receive a site audit report within 1 business day.
The audit covers plugin version status, Core Web Vitals baseline, SSL expiry date, uptime history and any known security vulnerabilities.
-
03
Confirm the plan and complete payment.
Plans are billed monthly with no lock-in contract. Cancel with 30 days written notice at any time.
-
04
Provide admin and staging access via a secure credentials handover.
Credentials are stored in an encrypted vault. No access is retained beyond the active plan period.
-
05
Maintenance begins within 24 hours of plan activation.
The first maintenance cycle covers a full update pass, an initial malware scan, backup configuration and uptime monitoring activation.
Our credentials
Who Operates WebMaintenance.com.au?
WebMaintenance.com.au is an Australian-registered website maintenance service with 26+ years of web industry experience. The team is based in Sydney and maintains over 200 active sites across Australia, covering WordPress, Shopify and custom-built platforms.
- 26+ Years Experience — Web industry experience since 1998
- Fully Insured — Professional indemnity & public liability
- Australian Registered Business — ABN 75 078 082 925
Physical Sydney Office
Level 5, Suite 501/84 Pitt St, Sydney NSW 2000
Common questions
Frequently Asked Questions About WebMaintenance
What Is the Contract Term for a WebMaintenance Plan?
All plans are month-to-month. Cancel with 30 days written notice at any time. No minimum contract period applies.
What Happens If My Website Goes Down Outside Business Hours?
Uptime monitoring runs 24 hours a day, 7 days a week. Alerts are sent via SMS and email immediately when a site goes offline. Emergency response within 4 business hours applies to Care Essential and Care Growth clients. After-hours emergency support is available on Custom plans.
How Are Backups Stored and Restored?
Backups are stored off-site in cloud storage, separate from the hosting server. All plans carry a 90-day rolling retention period. Restoration is completed via one-click restore to either the live environment or a staging copy.
Does WebMaintenance Support Sites Outside WordPress?
Yes. The service covers WordPress, Shopify and custom-built CMS platforms. Task scope varies by platform. Contact the team to confirm coverage for a specific CMS or framework.
Are Content Updates Included in the Plan?
Care Growth includes 2 hours of content updates per month. Custom plans include 4–8+ hours depending on scope. Content updates cover copy changes, image swaps and minor layout adjustments within existing pages. New page builds are scoped and quoted separately.
How Is the Monthly Report Delivered?
A monthly maintenance report is emailed to the nominated contact. The report lists completed updates, malware scan results, backup status, uptime incidents and Core Web Vitals scores for the period.
Ready to Put Your Website Maintenance on a Fixed Monthly Plan?
WebMaintenance covers weekly updates, daily off-site backups and uptime monitoring for WordPress, Shopify and custom-built sites across Australia. Month-to-month plans with no lock-in contract.
Have custom requirements? Call 1300 799 858
WebMaintenance.com.au · ABN 75 078 082 925 · Level 5, Suite 501/84 Pitt St, Sydney NSW 2000